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Privacy Policy

Ledotopup (hereinafter referred to as "we", "us" or "our") is committed to protecting the online privacy of consumers. We believe that strengthening the privacy of online individuals will not only protect our users, but also increase their confidence, ultimately promoting their participation in online activities. This policy is intended to inform you of what types of information we collect about you when you visit our website, how we use it, whether we disclose it to anyone, and what rights you have with respect to our use of that information.

Ledotopup strives to provide visitors with the many advantages of internet technology and provides an interactive and personalized experience.

1. Your Consent

By using the Ledotopup Services, installing and/or running the Application or Web Page on your mobile device or browser, entering, connecting, accessing, and/or using the App/Website, you agree to the terms and conditions set forth in this Privacy Policy, including consent to our collection and processing of your personal information.

Please note: If you (or your legal guardian, as applicable) do not agree to any of the terms of this Policy, you must not install, access and use the App and other services of Ledotopup, and immediately delete the App from your mobile device or stop using our website through your browser and do not enter, connect, access or use any services related to the App.

2. What Information We Collect and How

2.1 Data You Provide to Us Directly

Interactive Information: Information you provide when you engage with any chat, community, or social media features. We treat this information as part of the public domain.

Fault Reporting: Information you provide when you report a problem with the Service or Application to us.

Transaction Information: Information you provide when you purchase a game product in the game store. This may include your in-game account information (such as User ID and Zone ID), transaction information (such as the type and amount of game products purchased), and your email address.

2.2 Data We May Collect When You Use the Services and Apps

To protect account security and prevent fraud, we automatically collect the following technical data:

Device and Location: Data about your location, device type, operating system, and platform.

Mobile Device Identifiers: Includes your unique device ID (persistent/non-persistent), hardware type, media access control address (MAC address), International Mobile Equipment Identity (IMEI), operating system (OS), and your device name.

Web and Browser Data: Information about your computer's browser version, operating system version, page load time, network status, generated device identifier information, hashed MAC address, referral source, and IP address.

Usage Habits: The number of times you visit the app/website we want and the time you spend using the app.

Log Files: We may also automatically record certain anonymous information about our visitors, including, but not limited to, where they came to our website, IP address, search terms used, browser type, and reading history of pages viewed.

Other: Email address; Information about your mobile device's network status and installed apps.

3. How We Use Your Information

We may use your data in the following ways:

  • To provide you with the App and related websites and to continuously improve their functionality;
  • Store your running history;
  • Provide help desk and customer support services;
  • Customize the app version that works for you;
  • Ensure that your use complies with our terms;
  • Moderate any chat messages;
  • To improve the App for analysis and reporting purposes, to provide you with technical support or to respond to your questions. This also includes using data to record any crashes in our provision of the App so that we can report such interruptions (for which we may use third parties to assist us);
  • Notify you if you receive messages, updates, notifications, or other content;
  • Enable social network integration, especially with Facebook;
  • Personalize your experience;
  • To send you push notifications for apps (you can choose not to accept or turn them off by visiting the settings section of your device and selecting the appropriate settings);
  • Recommend other services and apps that we think might be of interest to you;
  • Fraud and crime prevention;
  • Deliver game products to your account based on the information you provide in the game store;
  • Create a profile for marketing purposes (e.g. through Facebook or Google);
  • Send emails (about consumer information, updates, newsletters, new features, new apps, etc.);
  • For administrative purposes, such as notifying you of a violation of our Terms of Use;
  • Detect the network and device status of your mobile device to provide you with services (including stabilizing your network connection while playing online games).

4. How We Store Your Information

Secure Storage: Ledotopup stores all the information you provide on our secure servers. We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss or damage. Retention Period: We will retain your personal information as long as you agree to the agreement for the Ledotopup service. If you choose to close your account, we may still retain the limited data we collect about you for legal and accounting purposes. Public Content: Posts you post in our public chat or community will be retained until you decide to delete them. We value your feedback and don't want to interfere with your posts without your permission.

5. How We Share Your Personal Information

We will share information with other parties and ensure that your information is protected and used within the scope of this Privacy Policy if: Sharing with Merchants: We will share your personal information with merchants who offer game products (game publishers/developers), which are necessary to purchase any game products on the game store and complete the transaction. Legal and Compliance: We will access, retain, and share your personal information with regulators, law enforcement, or other parties if we have reason to believe that disclosure is necessary to: (a) satisfy any applicable law, regulation, legal process, or governmental request; (b) enforce the applicable Terms of Use, including investigating potential violations; (c) detect, prevent or otherwise address illegal or suspected illegal activities, security or technical problems; (d) to protect the rights, property, or safety of our company, users, employees, or others; or (e) maintain and protect the security and integrity of the website or infrastructure we want to have. In these circumstances, we may raise or waive any legal objections or rights to which we are entitled in our sole discretion. Third-Party Services: When you visit a third-party website through us and use a third-party service, you may provide your personal information directly to the third-party provider. In this case, the privacy policy of that third party will apply.

6. Cookies and Web Beacons

We use "cookies". Cookies that we place on your computer are very small text files that uniquely identify your browser and may be sent to your computer or mobile device. They are stored on your hard drive and communicate with our servers only when you visit our website. Purpose: We use cookies to improve the quality of Ledotopup. They allow us to monitor aggregate metrics such as total visitors and pages viewed. They also allow us to optimize Ledotopup to ensure that we provide the best possible experience for our users. Your Choices: Your web browser can be set not to accept cookies, but if you choose to do so, some parts of Ledotopup may not work properly.

7. Online Privacy Policy Only

This Privacy Policy applies only to the online activities we want to do and is valid for users who visit the websites we want and the information they share and/or collect in Ledotopup. This policy does not apply to any information collected offline or through channels other than this website.

8. Your Rights

Access Information: You have the right to request access to the information we hold about you. You can contact us at ledotopup@gmail.com. We will ensure that you are provided with a copy of the data we are processing about you. In order to comply with your request, we may ask you to verify your identity. We will send your copy electronically to fulfill your request. For subsequent access requests, we may charge you an administration fee. Correction and Deletion of Information: If you believe that the information we hold about you is incorrect, you are welcome to contact us so that we can update and keep the data accurate. If at any time you would like Ledotopup to delete information about you, you may contact us directly. Restriction or Objection to Processing: You have the right to restrict or object to Ledotopup's processing of your personal data under certain conditions. Transfer of Your Data to Another Entity: Under certain conditions, you have the right to request that Ledotopup transfer the data we want to collect about you to another entity, or directly to you.

9. Changes to the Privacy Policy

Ledotopup reserves the right to change or update this Privacy Policy at any time by posting a notice on our website stating that we are in the process of making changes to the Privacy Policy.

10. Contact Us

Your feedback is welcome, thank you for using Ledotopup! If you have additional questions about our Privacy Policy or need more information, please feel free to contact us via email:
Email: ledotopup@gmail.com
Company Name: Lan Yu E-commerce (Hong Kong) Co., Limited
Address: Unit D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, Hong Kong